CRM & service Management

ANT has worked with service providers to fight intense competition using robust and sophisticated CRM and SMS environments that not only reduce churn but also retain the high value customers and deliver the highest quality of service. The variety of customer segments and the diversity of their needs and the types of services delivered to them rule out a “perfect fit” off-the-shelf system.

Typically, a service provider acquires a system and tailors it to fit its unique needs. Service providers are also looking to upgrade their legacy systems to support new needs. In both cases, ANT aids customers by analyzing business process, developing interfaces, features, and maintaining the systems on an ongoing basis.

ANT Expertise

Our long experience in telecom and CRM gained through a decade of relationships with the largest of service providers, OEMs, and ISVs, enables us to offer customers incomparable quality of service.

Our experts have addressed some of the most complex of solutions that range from migrating legacy CRM and service management solutions to integrating next generation systems.

Our experience with leading CRM technologies coupled with expertise in several Operations Support Systems helps customers reduce time to market while delivering top quality results.

We have gained expertise in a range of CRM and Service Management platforms from vendors including Amdocs (eCare and Clarify), BMC, E.piphany, Genesys, Microsoft, Oracle, PeopleSoft, Peregrine, Remedy, RightNow, SAP, and Siebel.

ANT Offerings

A combination of our strengths in the CRM practice and OSS enables us to provide a unique portfolio of offerings to telecom service providers, OEMs, and ISVs that are enhancing their customer relations (CRM) and service management systems (SMS).

Our services target a range of solutions including:
  • Customer Support
  • Trouble and Incident Management
  • Trouble Ticketing Management
  • Configuration Management
  • Service/Help Desk Operation
  • Call Center Workflow Management
  • Voice Portals
  • Customer Lead Qualification and Management
  • Service Portfolio Management
  • Service Level Management
  • Service Catalog
  • System Monitoring and Predictive Analysis
CASE STUDY

Success story: Next Gen Migration

Challenge

A Leading Telecom Service provider wanted to enhance their customer portal by adding billing and repair features and creating self-service capability. The challenge was to integrate with several backend applications and ensure smooth flow of transactions and information

ANT Solution

ANT redesigned the portal functionality and developed interfaces to several backend applications via an integration framework. The portal navigation, look and feel were redesigned to improve its usability. Customers are now able to view their billing information, report complaints and track report order status from the web.

Benefits to Client
  • Portal with rich functionality
  • Improved Navigation and Usability
  • Integration framework